RETURNS
MANAGEMENT

We ensure customers can be swiftly refunded and that returns are safely returned to stock, securely destroyed or recycled in accordance with your requirements.

The rise of online shopping has led to an increase in the number of consumers buying items with the expectation they can return them easily; online returns now amount to as much as one-third of sales in some industries as a result. As online shopping has become more competitive with an increasing choice of delivery options, including free and same-day delivery, many customers now expect similar collection and delivery services when they return items. According the Royal Mail, 2 in 3 shoppers expect their returns to be free, and they want the process to be easy and convenient too. By continuously optimising returns services, there is a great opportunity to stand out from your competitors with returns services that reduce pick up times and expand the number of locations where customers can drop returns items off.

Handling returns is a central customer service function and an area where we are highly responsive. Dealing with a large number of returns puts more financial and time pressures on your supply chain; returned items must always be collected, logged, checked for damage and placed back in circulation as soon as possible.

We process returned stock exceptionally carefully, all items are identified, assigned to a customer or account, assigned a disposition and then physically sorted for processing. Damaged goods are quarantined and clearly recorded for you. Where needed, stock with damaged outer packaging can be repackaged before being added safely back to your stock for resale.