CONTACT CENTRE SERVICES
Acquire. Answer. Retain.
Speak To An Expert

We provide leading UK contact centre services to help you acquire, answer and retain your customers. From that initial sales call through to customer services, our experienced team are here to help handle and forward your communications, giving you more time to run your business.

We can manage multi-channel communications including dedicated landline calls, email handling and social media enquiries. Our team are trained to generate high-quality leads, handle appointment bookings, increase sales, following up marketing campaigns, reactivate dormant clients and grow brand awareness. We deliver customer service expertise that both you and your customers can rely on. We can take secure payments on your behalf for products and services, help your customers with live tracking information and support you with warranty and returns management.

You can rely on us to get your message across. We work with you to create and adapt advanced call scripting, ensuring our team’s voice portrays the sound and values of your brand at all times. Our teams can quickly react and respond to project changes or new requirements.

Whether you just need someone to answer the phone when you are too busy or want to bring in a dedicated sales team to onboard new clients, our UK based contact centre is here to empower your business.

Affordable
When you outsource to our team, we take care of your customers and give you the freedom to do what you do best. We minimise your in-house staff requirements and costs; reducing your capital outlay on recruitment, training, technology, space and utilities providing an exceptional contact service team with no outlay and no risk for your business.
Seamless
We provide dedicated landline numbers and fully branded email support for your business, we can even handle your social media communications too. We become a seamless extension of your team whenever and however you need coverage; working with you to ensure our team represent your business just how you would represent it yourself.
Accessible
We offer instant and scalable contact centre services including customer acquisition teams, email response staff, customer service and retention experts, welcome callers, campaign testers, subscription telemarketers, inbound and outbound telesales professionals and returns management specialists. Our team are ready to step up with a moments notice.
Flexible
Enjoy complete flexibility. Regardless of whether you only need our support at busy times, during a specific campaign, for a new product launch or to cover you during a pandemic, our team will be on hand whenever you need us. We can be there for a few days or become a more permanent part of you ongoing business growth.
Experienced
Our contact centre staff are highly experienced and knowledgeable, they can adapt to your exact business needs. We work across a number of industry sectors including magazine subscriptions, charity inbound calls and fundraising, travel & tourism, retailer and eCommerce support and general business-to-business services to name a few.
Visible
We utilise sophisticated communications technology to ensure you have full visibility to all communications with live call statistics and powerful reporting. Our systems can integrate with just about any CRM to push your inbound call data to your system. Every call is logged, and every communication is easily accessible providing a truly integrated solution.
Speak to an expert
Drop us a message here and we’ll get back right to you. If you’re not one for filling out forms, drop us a direct email, or call us on +44 (0) 1293 312001.
Print &
Print Management
Great data management is essential for good business. It should be consistent, accurate, enhanced, personalised, segmented, ideally opted-in, secure and of course GDPR compliant. Our data team has the experience to clean, manage, enhance and segment your lists to maximise their potential. Campaign metrics improve by targeting your audience more intelligently, minimising your costs and increasing your ROI.
Digital
portals & hosting
We support businesses with the design, building and hosting of digital payment portals created to provide a rapid solution that enables you to sell merchandise, services and events online, utilising our secure payment gateways. Whether you understand the technicalities of online sales, or are new to eCommerce, our team are there to guide you through your options and deliver a portal that provides all the functionality both you and your customers need to succeed.
Data
Management
Great data management is essential for good business. It should be consistent, accurate, enhanced, personalised, segmented, ideally opted-in, secure and of course GDPR compliant. Our data team has the experience to clean, manage, enhance and segment your lists to maximise their potential. Campaign metrics improve by targeting your audience more intelligently, minimising your costs and increasing your ROI.
Knowledge. Expertise. Dedication.

We are trusted partners to companies in a wide range of industry sectors. Every business has different needs, but some require specialist services; we are proud to support a number of these with market-leading expertise. Our contact centre services are particularly popular with customers working in eCommerce, magazine subscriptions, charity, and direct marketing.

MAGAZINE
DISTRIBUTION
We deliver millions of mailshots, marketing materials and publications around the globe every year. There are few logistics companies with more experience.
ECOMMERCE
businesses
Fully insured warehouse facilities, expert pick and pack teams and cost-effective shipping via all major postal, courier and freight networks both in the UK and abroad.
DIRECT
MARKETING
From creation through to delivery, our customer service and production teams backed up by a vast network of the best creatives, printers and world’s postal providers.
CHARITY
FULFILMENT
We help empower your charity whilst remaining authentic to its aims; communicating your vision and helping you to achieve your targets.
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What our customers say
“For almost ten years we have trusted InterSend with the distribution of nearly two million printed magazines annually. Communication with our account manager has always been very fluid and we have found his prompt responses to be invaluable when overseeing complex logistics projects. Distribution of magazines in this volume is never without its challenges, but in InterSend we have found a partner that takes time to understand our needs and what is important to our business. I would have no hesitation in recommending their services.”
James Evans - First Car
“InterSend manages our magazine distribution and storage needs effectively and efficiently which saves us both time and money, and gives us peace of mind that this side of our business is taken care of.”
Victoria Evans – Student Health Guide
“We have been working with InterSend for nearly ten years. During this period there have been many changes to our requirements, however in every case InterSend have been flexible and resourceful in meeting our needs and providing the highest level of service. In particular, InterSend have provided a personal service with excellent response times.”
Kumar Patel – Research Information
“As a growing business, InterSend have been very keen to meet our escalating customer needs, and we have really seen the benefit of that by their commitment to staying operational throughout the lockdown when mail order was of ever greater importance.”
Ben Smith – Rebellion
“InterSend are an invaluable partner for us handling the pick and pack of our magazine and merchandise bundles which go out all over the world. They integrate with our Shopify system which minimises administration and are always responsive to our needs.”
Patrick Napier – Rock Sound
“The Charity distributed a selection of PPE to our Beneficiaries and Volunteers during the COVID 19 lockdown. We were looking for a company to help us set this up and implement the plan. InterSend provided all the support we needed. From accepting the product direct from the manufacturer, selecting the most appropriate logistics partner through to providing feedback on the completed deliveries. InterSend provided an effective and efficient solution and we would definitely choose them as our partner again.”
Tom Rodger - NewstrAid
“We have been using InterSend for fulfilment of our online orders and can highly recommend their services.”
Thor Magnusson – Bioide
“We have been using InterSend for well over a year and have found them to be knowledgeable, professional, thorough, courteous, and very quick to respond. We can heartily recommend their services.”
Ian Barth – Church Communities UK
“InterSend go above and beyond what is required of a mailing house by providing quick, honest, reliable and efficient services. For a publishing and marketing services agency like Tudor Rose, cost-effective methods applied in a timely fashion are of utmost importance, and we could not have asked for a better service provider. If a company’s response to crisis is a mark of its integrity, then InterSend has certainly excelled. Their handling of the pandemic, and their attention to our needs during these trying times have constantly and pleasantly surprised us.”
Ritwik Bhattacharjee - Distribution Consultant for Tudor Rose
“InterSend has been providing the NFRN with a single source solution for the print, fulfilment and distribution of our members magazine The FED for seven years. With the InterSend team offering such a high level of support and reliability, we know the magazine is in safe hands. More importantly, it arrives in 11,500 of our members’ stores easily and on time every month.”
Anne Bingham - NFRN
“We are an early stage company with very seasonal sales, and we have benefitted greatly from InterSend's expertise in managing business cycles. InterSend have been reliable and strategic partners for us, helping us to navigate key issues such as stock management, improving our cost-base and transforming our customer services. Working in partnership with InterSend, in particular Dave McGrory, we have started to see strong growth in the right direction in our start-up by being able to respond to opportunities quickly, efficiently and reliably.”
Maha Khawaja - OjO Games & Toys
“We have worked with InterSend on a number of one-off projects and the ongoing fulfilment of gift cards for our e-commerce site. They are reliable, solutions-focussed, competitively priced and a trusted extension of our team. Having worked together for a number of years we've always had a positive experience and would recommend their services.”
Alison Boydall - Jellyfish
“We outsource the fulfilment of various monthly subscription boxes to the team at InterSend. From low volume runs of 200 to a recent complex 5000 custom gift box project, InterSend has been flexible and reliable in delivering a professional solution. Not having to worry about the fulfilment or warehousing side of our business has really allowed us to focus on growing our business as we continue to expand into the subscription box industry. Always a pleasure to work with, I would not hesitate to recommend InterSend's services.”
David Toon - uOpen.com
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