Fulfilment and logistics form one of the most important links in your supply chain; it’s the key to keeping your customers happy and your business thriving. From shipping times to return policies and inventory management, understanding the intricacies of eCommerce fulfilment is essential to delivering a smooth shopping experience. 

At InterSend, we offer a variety of bespoke services that take care of all your fulfilment needs – from fully insured storage facilities, expert pick and pack services and a wide range of shipping options utilising our preferential rates with all major postal, courier and freight networks both in the UK and abroad.

Got questions? Here are some of the most frequently asked questions about eCommerce fulfilment, answered.

What Is eCommerce Fulfilment?

eCommerce fulfilment is the end-to-end process of getting products into your customers’ hands. It covers everything from receiving and storing inventory to picking, packing, and shipping orders, plus managing any returns and exchanges.

Companies like InterSend offer outsourced fulfilment services to handle these tasks efficiently, helping eCommerce businesses streamline their operations and deliver faster, more reliable services.

How Long Does Shipping Take?

Shipping times vary based on factors like destination, courier service, and order volume. InterSend’s shipping solutions take advantage of preferential rates as a mailing house and eCommerce fulfilment centre, with the opportunity to offer International and UK parcel delivery.

Our eCommerce shipping solutions include:

• Next-day and same-day delivery options for quick turnarounds
• Tracked shipping services to give customers real-time updates
• Global delivery capabilities, ensuring your business can scale internationally without logistics headaches

What Is the Returns Process Like?

An efficient returns and reverse logistics process is crucial for customer satisfaction. Our pick and pack accuracy helps eliminate eCommerce returns due to incorrect items and our data processing services help optimise your data significantly to reduce future postage costs. Should a return be required, though, InterSend can manage all reverse logistics processing with ease – including gone-away processing, returning stock to storage with subsequent stock control updates, or, if required, securely destroying or recycling items. 

How Are Orders Packaged?

We’re proud to provide reliable pick and pack fulfilment services that boast industry leading accuracy and speed. From efficient multi-product packing to gift-wrapping, our highly-trained warehouse staff carefully configures each package to your exact specifications, with a firm eye on quality control. 

Through continuous training and advanced warehouse technology, we achieve industry-leading pick and pack accuracy – so much so that we guarantee it, refunding any costs for incorrectly picked orders. We provide full order and return documentation with every shipment and can include additional marketing materials as needed. Our services range from packaging creation and sourcing to eco-packaging, gift-wrapping, and labelling.

Can eCommerce Fulfilment Support International Shipping?

Absolutely! With the right logistics partner, expanding globally is easy. At InterSend, we provide a huge range of eCommerce shipping options for UK domestic delivery and international shipping which can be tailored to your exact needs, saving you time and money whilst giving your customers an optimum experience. Our international shipping services include:

• Preferential rates
• Customs clearance management
• Accurate delivery tracking for both you and your customers
• Same day despatch (on orders placed before 2pm GMT) for domestic and international
• Cost-effective mailing solutions

How Can Fulfilment Services Improve My Business?

Partnering with a professional fulfilment provider like InterSend offers several benefit, including but not limited to:

• Faster shipping times, boosting customer satisfaction
• Reduced overhead costs – we’ll manage warehouse operations for you
• Scalable operations to handle seasonal or sudden order spikes
• Time-saving automation, allowing you to focus on growing your business

Whether you’re managing shipping, returns, or international orders, reliable fulfilment is essential for building trust with your customers. InterSend’s tailored eCommerce fulfilment services ensure your logistics run smoothly, helping you deliver on time, every time.

Ready to optimise your eCommerce fulfilment? Visit InterSend to learn more and discover how we can streamline your operations and help your business scale.