Wherever possible we reduce the risk of returns, large volumes of returned mail or stock are expensive and can be detrimental to the public’s view of your brand and service. Our pick and pack accuracy helps eliminate returns due to incorrect items and our data processing services help optimise your data significantly to reduce future postage costs.

When items are returned for other reasons, we have the capacity to process thousands of items daily, providing a fast, efficient and cost-effective solution which generates less wastage and reduces costs.

We can manage all reverse logistics processes including gone-away processing, returning stock to storage with subsequent stock control updates, or if required securely destroying or recycling items.

Gone-Away processing helps to significantly reduce future postage costs through building cleaner databases ensuring compliance to GDPR legislation.

Returned mail is routed directly to us via a clear return address. The contents are then processed according to your specification, either securely and destroyed or placed back into stock. We remove ‘gone-away’ recipients or incorrect mailing addresses from your databases, therefore improving the targeting of future mailing campaigns and minimising future delivery issues. This process reduces future postage costs, helps protect your brand image and lowers your carbon footprint. Every bit of waste material generated from any returns is recycled, helping you to improve your carbon footprint.

The importance of rapid returns management is paramount, ensuring customers can be swiftly refunded and that returns are safely returned to stock, securely destroyed or recycled in accordance with your requirements.

The rise of online shopping has led to an increase in the number of consumers buying items with the expectation they can return them easily; online returns now amount to as much as one-third of sales in some industries as a result. As online shopping has become more competitive with an increasing choice of delivery options, including free and same-day delivery, many customers now expect similar collection and delivery services when they return items. According the Royal Mail, 2 in 3 shoppers expect their returns to be free, and they want the process to be easy and convenient too. By continuously optimising returns services, there is a great opportunity to stand out from your competitors with returns services that reduce pick up times and expand the number of locations where customers can drop returns items off.

Handling returns is a central customer service function and an area where we are highly responsive. Dealing with a large number of returns puts more financial and time pressures on your supply chain; returned items must always be collected, logged, checked for damage and placed back in circulation as soon as possible.

We process returned stock exceptionally carefully, all items are identified, assigned to a customer or account, assigned a disposition and then physically sorted for processing. Damaged goods are quarantined and clearly recorded for you. Where needed, stock with damaged outer packaging can be repackaged before being added safely back to your stock for resale.

We handle returns for our clients with diverse product ranges, across many industry sectors ranging from homeware and accessories to direct marketing. Delivering domestically and internationally we offer solutions that are affordable and professional. Every business has different needs, but some require specialist services; we support a number of these sectors, bringing market-leading expertise and knowledge.