ReturnS MANAGEMENT
Rapid. Traceable. Integrated.
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Wherever possible we reduce the risk of returns, large volumes of returned mail or stock are expensive and can be detrimental to the public’s view of your brand and service. Our pick and pack accuracy helps eliminate returns due to incorrect items and our data processing services help optimise your data significantly to reduce future postage costs.

When items are returned for other reasons, we have the capacity to process thousands of items daily, providing a fast, efficient and cost-effective solution which generates less wastage and reduces costs.

We can manage all reverse logistics processes including gone-away processing, returning stock to storage with subsequent stock control updates, or if required securely destroying or recycling items.

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Drop us a message here and we’ll get back right to you. If you’re not one for filling out forms, drop us a direct email, or call us on +44 (0) 1293 312001.
Gone-Away Processing

Gone-Away processing helps to significantly reduce future postage costs through building cleaner databases ensuring compliance to GDPR legislation.

Returned mail is routed directly to us via a clear return address. The contents are then processed according to your specification, either securely and destroyed or placed back into stock. We remove ‘gone-away’ recipients or incorrect mailing addresses from your databases, therefore improving the targeting of future mailing campaigns and minimising future delivery issues. This process reduces future postage costs, helps protect your brand image and lowers your carbon footprint. Every bit of waste material generated from any returns is recycled, helping you to improve your carbon footprint.

Product Returns Handling

The importance of rapid returns management is paramount, ensuring customers can be swiftly refunded and that returns are safely returned to stock, securely destroyed or recycled in accordance with your requirements.

The rise of online shopping has led to an increase in the number of consumers buying items with the expectation they can return them easily; online returns now amount to as much as one-third of sales in some industries as a result. As online shopping has become more competitive with an increasing choice of delivery options, including free and same-day delivery, many customers now expect similar collection and delivery services when they return items. According the Royal Mail, 2 in 3 shoppers expect their returns to be free, and they want the process to be easy and convenient too. By continuously optimising returns services, there is a great opportunity to stand out from your competitors with returns services that reduce pick up times and expand the number of locations where customers can drop returns items off.

Handling returns is a central customer service function and an area where we are highly responsive. Dealing with a large number of returns puts more financial and time pressures on your supply chain; returned items must always be collected, logged, checked for damage and placed back in circulation as soon as possible.

We process returned stock exceptionally carefully, all items are identified, assigned to a customer or account, assigned a disposition and then physically sorted for processing. Damaged goods are quarantined and clearly recorded for you. Where needed, stock with damaged outer packaging can be repackaged before being added safely back to your stock for resale.

ADVANCED SYSTEMS
& INTEGRATION
The foundations of any fulfilment business hinges on outstanding service and perfectly integrated systems. Our warehouse is powered by market-leading management technology to ensure you have full visibility at all points in your product’s fulfilment journey. Our cloud-hosted system is designed for multi-sector requirements providing a powerful, single solution to manage your stock operation from end-to-end.
CUSTOMER
CONTACT CENTRE
We back up our eCommerce fulfilment services with a highly experienced customer services centre able to handle returns mail, calls and email correspondance with dedicated landlines and branded email signatures for your business. Our service minimises in-house staff requirements costs; reducing capital outlay on recruitment, training, technology, space and utilities.
Knowledge. Expertise. Dedication.

We handle returns for our clients with diverse product ranges, across many industry sectors ranging from homeware and accessories to direct marketing. Delivering domestically and internationally we offer solutions that are affordable and professional. Every business has different needs, but some require specialist services; we support a number of these sectors, bringing market-leading expertise and knowledge.

ECOMMERCE
businesses
Fully insured warehouse facilities, expert pick and pack teams and cost-effective shipping via all major postal, courier and freight networks both in the UK and abroad.
TOYS
& GAMES
We have the experience, knowledge, technology and resources to help your toy business succeed in this competitive sector.
DIRECT
MARKETING
From creation through to delivery, our customer service and production teams backed up by a vast network of the best creatives, printers and world’s postal providers.
Homeware
& Accessories
As a creative eCommerce business, an experienced homeware 3PL partner is an ideal solution to empower your homeware and accessory business.
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What our customers say
“For almost ten years we have trusted InterSend with the distribution of nearly two million printed magazines annually. Communication with our account manager has always been very fluid and we have found his prompt responses to be invaluable when overseeing complex logistics projects. Distribution of magazines in this volume is never without its challenges, but in InterSend we have found a partner that takes time to understand our needs and what is important to our business. I would have no hesitation in recommending their services.”
James Evans - First Car
“InterSend manages our magazine distribution and storage needs effectively and efficiently which saves us both time and money, and gives us peace of mind that this side of our business is taken care of.”
Victoria Evans – Student Health Guide
“We have been working with InterSend for nearly ten years. During this period there have been many changes to our requirements, however in every case InterSend have been flexible and resourceful in meeting our needs and providing the highest level of service. In particular, InterSend have provided a personal service with excellent response times.”
Kumar Patel – Research Information
“As a growing business, InterSend have been very keen to meet our escalating customer needs, and we have really seen the benefit of that by their commitment to staying operational throughout the lockdown when mail order was of ever greater importance.”
Ben Smith – Rebellion
“InterSend are an invaluable partner for us handling the pick and pack of our magazine and merchandise bundles which go out all over the world. They integrate with our Shopify system which minimises administration and are always responsive to our needs.”
Patrick Napier – Rock Sound
“The Charity distributed a selection of PPE to our Beneficiaries and Volunteers during the COVID 19 lockdown. We were looking for a company to help us set this up and implement the plan. InterSend provided all the support we needed. From accepting the product direct from the manufacturer, selecting the most appropriate logistics partner through to providing feedback on the completed deliveries. InterSend provided an effective and efficient solution and we would definitely choose them as our partner again.”
Tom Rodger - NewstrAid
“We have been using InterSend for fulfilment of our online orders and can highly recommend their services.”
Thor Magnusson – Bioide
“We have been using InterSend for well over a year and have found them to be knowledgeable, professional, thorough, courteous, and very quick to respond. We can heartily recommend their services.”
Ian Barth – Church Communities UK
“InterSend go above and beyond what is required of a mailing house by providing quick, honest, reliable and efficient services. For a publishing and marketing services agency like Tudor Rose, cost-effective methods applied in a timely fashion are of utmost importance, and we could not have asked for a better service provider. If a company’s response to crisis is a mark of its integrity, then InterSend has certainly excelled. Their handling of the pandemic, and their attention to our needs during these trying times have constantly and pleasantly surprised us.”
Ritwik Bhattacharjee - Distribution Consultant for Tudor Rose
“InterSend has been providing the NFRN with a single source solution for the print, fulfilment and distribution of our members magazine The FED for seven years. With the InterSend team offering such a high level of support and reliability, we know the magazine is in safe hands. More importantly, it arrives in 11,500 of our members’ stores easily and on time every month.”
Anne Bingham - NFRN
“We are an early stage company with very seasonal sales, and we have benefitted greatly from InterSend's expertise in managing business cycles. InterSend have been reliable and strategic partners for us, helping us to navigate key issues such as stock management, improving our cost-base and transforming our customer services. Working in partnership with InterSend, in particular Dave McGrory, we have started to see strong growth in the right direction in our start-up by being able to respond to opportunities quickly, efficiently and reliably.”
Maha Khawaja - OjO Games & Toys
“We have worked with InterSend on a number of one-off projects and the ongoing fulfilment of gift cards for our e-commerce site. They are reliable, solutions-focussed, competitively priced and a trusted extension of our team. Having worked together for a number of years we've always had a positive experience and would recommend their services.”
Alison Boydall - Jellyfish
“We outsource the fulfilment of various monthly subscription boxes to the team at InterSend. From low volume runs of 200 to a recent complex 5000 custom gift box project, InterSend has been flexible and reliable in delivering a professional solution. Not having to worry about the fulfilment or warehousing side of our business has really allowed us to focus on growing our business as we continue to expand into the subscription box industry. Always a pleasure to work with, I would not hesitate to recommend InterSend's services.”
David Toon - uOpen.com
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