LOGISTICS
TRACKING

Our customer services team will always work with you to ensure that your products and communications are distributed securely and efficiently to their destinations. Tracking information can be essential for your business and an important part of your customer’s experience. Different services and providers offer different levels of tracking visibility, so it is important to ensure you get the level you need, and your customers expect.

Some tracked and signed-for mail services offer little or no tracking visibility between collection and delivery. As you move to a direct parcel service, the tracking tends to be more in-depth, generally updating in real-time as your shipment works its way through parts of its journey to its final destination.

Some courier providers are truly adapting to the times, providing a highly communicative experience for business-to-consumer logistics. eCommerce consumers have a high expectation of service; deliveries and tracking can shape their perception and loyalty to your brand. When shipping direct to residential addresses for consumers, tracking visibility can be an exceptionally important part of their customer journey experience. Better tracking visibility with clear, reliable time slots allow consumers to adjust their behaviour in order to receive their deliveries promptly. Nobody wants to stay in waiting for a courier not knowing when they might arrive. Some providers will directly contact your customers making them aware of an impending delivery, some will offer constant email or SMS updates, others will rely on the recipient to manually track their parcel themselves.

For exceptionally high-value, confidential or urgent items it is possible to have a dedicated driver or on-board courier escorting your package literally from door-to-door whether that be just down the road or on the other side of the planet. These services offer unrivalled speed and peace of mind and are usually trackable every step of the way.

We provide real-time track and trace information for all palletised freight so you can easily monitor the progress of your consignments and our expert customer support team are on hand to swiftly assist with any unforeseen issues during transportation.

We work with a huge range of the world’s best mail, direct parcel and palletised freight providers and can help you isolate which provider offers the level of service you need, at the most competitive price. Our buying power means that you still get discounted rates, even with the added value of our ongoing expert advice, support and customer service.